At IQOSILUMATEREA.AE, your satisfaction is paramount, and we want to ensure your shopping experience is as smooth as possible. Here's everything you need to know about our refund policy:
To be eligible for a refund, kindly ensure that you have not damaged the packaging of the product. We appreciate your understanding in preserving the integrity of the packaging. You’ll also need the receipt or proof of purchase.
We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods, and custom products (such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Should you need to initiate a refund, please note the following:
Start a Return: To start a return, you can contact us at info@iqosilumaterea.ae.
Courier Service Fee: AED 30 for courier services will be deducted from the refund amount. This fee covers the cost of the courier service provided to you.
Efficient Order Processing: We make every effort to dispatch your order by noon on the next working day. However, unforeseen circumstances like emergencies or severe weather conditions may lead to shipment delays. Rest assured, we will keep you informed and updated in case of any delay.
Warranty Assurance: All IQOS Devices come with a manufacturer's warranty of 1 year. We stand by the quality of our products, and in the unlikely event of any manufacturing defect, please contact us, and we will assist you with the warranty process.
Your satisfaction is our priority, and we are here to address any concerns or inquiries you may have. If you require further assistance or wish to request a refund, please don't hesitate to contact our customer support.
Thank you for choosing IQOSILUMATEREA.AE, where we aim to provide you with exceptional products and service. Your trust in us is greatly appreciated.
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